SSID

SSID Head Pakistan: Kashif Naseer

Serving as the SSID head Pakistan, looking after the overall support & services of Astrontech. Having done MSc in Computer Science and having more than 20 Years of work experience in Field of IT, holding multiple certifications including Dell, HP, Fortinet, VMWare, Veeam,  Microsoft etc. 

Manager Technical Support Central: Mushtaq Malik

Having done his MCSE from Nicon Lahore. He is well experience with having experience of 10 years in the field of Information technology with holding multiple certification of Dell, Cisco and Microsoft Etc

Technical Staff:

• Muhammad Yousuf
• Abdullah Mobin
• Umair Abdullah
• Muhammad Anser
• Abdullah Jaweed
• Fasih Ahsan
• Awais Nazir
• Shahroz Mustafa
• Kashif Azmat
• Jauhar Zaidi
• Nabeel Iqbal
• Hammad Khaleel
• Faisal Munawer
• Kashif Ali Azmat
• Akram Ashraf

Service Level Agreement:

Service level Agreement (SLA) is an agreement between the Vendor and the customer whose products warranty is expired and they want to maintain their product so they make an agreement to keep them up to date, also the companies having products in warranty make SLA agreement to get quick and rapid services.

Astrontech Currently covers several SLA with following companies,

• House of Habib
• Standard Chartered bank
• SIUT
• Wallmart
• Lotte Kolson
• Pair Investment
• Pakistan Airforce (AHQ)
• Rohde & Shwarz Pakistan Pvt ltd.
• Concorida (A beacon house project)
• Four Brothers
• Netsol

Our S.S.I.D Department is getting more empowered & getting more effective + organized to access by all our clients for the instant and timely remedy. In the continuation of this object full contrivance, we would like to bring in your kind attention that for your ease and effective after sales support, please follow through the below guidelines to access Astrontech Support under S.S.I.D Division country wide for support tracking & timely rectification

In General, technical Support may be delivery over the telephone or online by E-mail initially users can log a call/incident.

Coverage of Support:

Technical support may be delivered by different technologies depending on the situation.

1. Hardware Problems can be addressed using the following;
   1. Over the telephone
   2. Using remote access repair services
   3. Online chat
   4. E-mail
   5. Complicated problems with hardware may need to be dealt with in person.
2. Software Problems can be addressed by using the following
   1. Over the telephone
   2. By using remote access repair services
   3. Complicated problems with hardware may need to be dealt with in person.

Support Level:

S.S.I.D has introduced and currently executing the following 3 level of support and services that is available to choose by customer as per their requirement.

1. Silver Support (Next business day on site)
2. Gold Support (4 hour response time 9 to 5, 5 days a week)
3. Platinum Support (4 hour response time 24/7)